Meet Pam, Our Unforgettable First Impression
September 17, 2018
“StyleCraft is a growing company that maintains the feel of a small family-owned business. They have created a work environment with a healthy balance of both fun and hard work.”
ABOUT PAM.For the past four years, Pam has been the first to meet and greet our partners, friends, and homebuyers. As the StyleCraft receptionist, she’s juggling calls, visits, mail, and so much more. And she still finds plenty of time to build rapport with everyone. When Pam isn’t making sure everything runs smoothly at StyleCraft HQ, she enjoys running, traveling, and the simple pleasure of spending time outside.
“My moment happened when I realized the impact that I have as the first point of contact for people who are reaching out to StyleCraft. I like knowing that I can affect their impression of the company — hopefully in a positive way! And that no matter how long I’m interacting with someone, whether it be on the phone or in person, I have the opportunity to brighten their day.”
DESCRIBE YOUR LIVE UP MOMENT… THE MOMENT YOU KNEW STYLECRAFT WAS RIGHT FOR YOU…
YOU CAN NEVER SHOW UP AT STYLECRAFT WITHOUT…
“First I’d say problem solving while having confidence in your decisions. At StyleCraft they encourage you to trust your instincts and know that you have been given the tools needed to make the best decision.
Communication is also essential; all of the departments and roles at StyleCraft are connected and affect each other’s work. In order to be successful in delivering a great product and home buying process, we all have to communicate well with each other, to our trade partners, and to our homeowners.”
DESCRIBE YOUR TYPICAL DAY…“I answer the phones and direct calls to the appropriate team members, greet visitors, distribute mail and incoming deliveries, keep the office organized and professional, order supplies for the office, and assist various departments.
Many phone calls and visitors involve unique situations and require quick problem solving, which keeps the job interesting and challenging. Rarely are any two situations or days the same. Whether I’m addressing warranty tickets or step up to fill in a need I never anticipated performing that day, I always aim to passionately provide support across the company.”
AND THE HIGHLIGHT IS…
“I enjoy knowing that no matter how long I’m interacting with someone, whether it be on the phone or in person, I have the opportunity to brighten their day while giving them a positive first impression of StyleCraft Homes.”