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Warranty Request

We’re Here to Help

We’ve designed our in-house Warranty team to help troubleshoot issues you’re experiencing with your home, no matter how great or small, as efficiently as possible. To get started, simply submit your warranty request. We aim to respond to all requests within 24 hours (or the next business day)

    Contact Us

    There are many ways to reach the StyleCraft Homes Warranty Team. Choose the method that’s the best match for your needs. We look forward to responding in a timely manner.

    The most efficient way to make requests.

    Did you know you have your own online portal to access any and every detail about your home? CustomerLink is an interactive website that also acts as StyleCraft’s streamlined means of receiving, documenting, and resolving requests. Because it has you and your home’s profile already saved, it cuts down on the information you need to supply and even includes an easy way to upload pictures pertaining to requests. All StyleCraft homeowners receive access to CustomerLink after closing.

    Web Form
    Web Form
    Designed to capture key request details.

    If it’s not convenient for you to access CustomerLink, which is the preferred means of making requests, you can complete the fields on our web form so that we can get your request ticket started and respond accordingly.

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      Call Us
      Call Us
      Monday through Friday at  (804) 627 - 0000

      Our Warranty Team in Action

      Take a closer look at our in-house Warranty team and how they work closely with our homeowners to ensure our homes and our word always Live Up.

      Having our team work in house means a more response and seamless experience for everyone.
      We’ll meet you in your home to get a first-hand look at the issue, determining the best means of troubleshooting it in the shortest amount of time.
      From the moment you purchase a home with StyleCraft, to long after closing day, our team works together to create a positive customer service experience for all our homeowners.
      After completing the job, we’ll clean up after ourselves. It’s like we were never there — except now everything works as it should.

      By The Numbers

      See how the StyleCraft Warranty team’s performance adds up to a better homeowner experience.

      0 Third-Parties

      We use an in-house team — including trade partners — so there aren’t multiple third-party vendors juggling your request. We’re more responsive — and we know our homes better than anyone.

        24 Hours

        This is our initial response time to confirm we’ve received your requests. We put it against any other homebuilder…

          32 Hours

          This is our daily dedicated support bandwidth, with four full-time and dedicated team members working hard to resolve your requests and questions.

            4 Ways to Reach Us

            Visit our CustomerLink portal to most efficiently make your service request — or contact us via our web form, phone, or email.

              Lots of Answers

              Find at-a-glance answers to your most frequently asked questions regarding warranty requests.